All goods purchased from Freshwater Towel Co. come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If there is a problem with an item you have purchased from Freshwater Towel Co. you can return it to us. Upon assessment, Freshwater Towel Co. will offer a full refund or replacement if there is major problem with the item. We may offer to repair or replacement if the problem is not major.
You must provide us with your proof of purchase (e.g. your Freshwater Towel Co. receipt, online tax invoice, credit card or bank statements). Any refund will be provided via the same method of payment as the original purchase.
Our change of mind returns policy set out below is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase.
Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
CHANGE OF MIND RETURNS
Refunds for all purchases will be given using your original payment method (online purchases will automatically be refunded to the account used to pay)
If you wish to return an item because you have changed your mind about your purchase, Freshwater Towel Co. will offer you a refund provided that:
You return the item within 28 days from the purchase date. After this period you may not be entitled to a refund or exchange.
You produce your original Freshwater Towel Co. receipt, online tax invoice or other adequate proof of purchase when returning the item.
The item has not been used or damaged in any way including that:
It is in the original packaging, including any accessories and instruction manuals; and
It is unworn, unopened, unused and in its original condition.
All Change of Mind refunds are issued at the discretion of Freshwater Towel Co. We reserve the right to refuse a refund for a Change of Mind request if it does not comply with these conditions.
HOW TO RETURN GOODS ORDERED ONLINE BY POST
Please contact our Customer Service Team at https://www.freshwatertowelco.com.au/returns-policy/ and complete the enquiry form and they will assist with the product return via Australia Post or courier service. Refunds associated with product returns occur once the product been received from the Australia Post or courier service and assessed in-line with the Freshwater Towel Co. Returns Policy.
For a ‘change of mind’ return or exchange, the delivery fee is non – refundable.
Freshwater Towel Co. is not responsible for any postage costs associated with returned goods, except in cases where the items have been recalled or you are entitled to a remedy under the Australian Consumer Law.
We recommend that you obtain proof of postage to track your return as Freshwater Towel Co. cannot accept responsibility for items lost in transit. Please contact your delivery provider to locate your parcel.
PERSONAL INFORMATION
In order to process your return we may request and record your ID and personal information.
Any personal information you provide will be managed in accordance with Freshwater Towel Co.’s privacy policy which can be viewed at https://www.freshwatertowelco.com.au/privacy-policy-2/
Please fill out the returns form below.